April 2018 - Yordan Ginev, Customer Service Manager at BULPROS and BOA Board Member, was a special guest on the TV show "Europe morning". Yordan shared his professional views on the development of the outsourcing industry and how Bulgaria is becoming one of the top outsourcing destinations in Europe. The capital Sofia is top-of-mind choice but Plovdiv is just a few steps behind. The cities of Varna and Burgas are the next potential centers of the outsourcing industry.
More and more Bulgarian companies are entering the global marketplace, offering qualified and motivated personnel. They work together to make Bulgaria one of the most desirable outsourcing destinations in Europe. Joining forces is crucial because the companies, that want to outsource their business, analyze the big picture of the outsourcing industry in Bulgaria first and then take a look in the companies one by one.
The overall efforts of companies in the industry are already tangible and the outsourcing industry is developing very quickly:
- 12% increase in 2017 compared to 2016;
- 50,000 employed in this sector and the number expeceted to be 65,000 by 2020;
- the GDP share of 2016 is 3.6%;
Yordan Ginev said additionally that "The Outsourcing industry is changing and the call center services are not the preferable business choice anymore... Тhere is an increase in the interest in operations performed by highly-qualified staff." This has a positive effect on our country, which is leading in the provision of services, related to the development of information technology outsourcing - software development, software maintenance and system integration as well as the development of shared service centers and workflow outsourcing.
One of the main problems facing the outsourcing industry is the staff shortage, which affects each of the industries on a global scale. A positive trend is that the development of the branch is attracting more and more people, and the different educational programs are supporting this process.
As BULPROS is analyzing the market trends is focused on supporting companies with their successful Digital Transformation, the company delivers wide range of Sales and Customer services which help the clients with demand generation, revenue growth, back office services, etc. They are part of the new BULPROS offerings.
BULPROS is an innovative global IT and BPO services, solutions and product provider, one of the fastest growing technology companies, recognized by the latest rankings from Deloitte "Technology Fast 50 in CE" and "Technology Fast 500 in Europe, Middle East, and Africa", Inc. 5000 Europe, Financial Times 1000 Europe etc.
BULPROS’ offerings include Industry Digitalization, Cyber Security, Collaboration, Application Modernization, Infrastructure Transformation, Technology Services and Sales & Customer Services, with focus on Manufacturing, Professional Services, Telecommunications, Healthcare, Retail, Financial Services and Insurance.
BULPROS operates on a global scale and has more than 17 offices, located in Europe and North America. BULPROS has established successful customer and partner relations with Fortune 500 IT companies such as Cisco, Microsoft, IBM, Unisys, VMware, Siemens, T-Systems, SAP, Hortonworks, Oracle, Red Hat etc. BULPROS is a co-founder of the Bulgarian Outsourcing Association and a member of the American Chamber of Commerce, the German Outsourcing Association and the Indian-Bulgarian Business Chamber.