Case Studies
Outbound Case Study
Challenge
The project for the client was covering all branches like energy supplier, vehicle manufacture, authority, personal procurement, food-segmentation and security industry. Addressing and development of White Space Accounts in CEE-countries, Net New Business. The project started in March 2013 in Bulgaria.
Solution
- Net New Business Accounts profits (Address procurement+ Profiling)
- Within Phase 2 „Business Service Management“ and Software Testing (also SW Testing by the help of the Cloud“)
- Lead Gen/Demand Gen (BVS)
Results
Processing of 400 accounts (Account Based Model), 70 Leads were generated out of them (conversion rate of 17,5%). See the project graph below:
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Read more of our case studies below.
Inbound Service Case Study
The client’s project was targeting 75% of the Global 500 companies. The goal of the project was to cover 3 communication channels, 24x7, starting by October 2014 in Bulgaria.
Inbound Service For Shopping Company
An online and in-store shopping company, was expecting a high peak of incoming calls from its customers during its New Year promotional campaign. Its partner for customer services had no available resources to provide the needed service. The time to…