Sales and Customer Services
Technology driven sales and customer services for demand generation and revenue growth
As a highly experienced BPO provider, we have built our Offerings to answer the challenges of the international and local markets. It is not only closely analyzing the markets needs and trends but also using innovative tailor-made solutions to support our Clients and help them to be successful in the dynamic business environment.
The contribution and the support of the organizations with professional BPO Services are generating new business opportunities for them and are leading to excellent target markets results and business growth persistent performances. The main pillars are focused on driving Demand Generation, Revenue Growth, Customer Support, Back Office and Data Services. These pillars drive to progress the development of the business and to answer specific market requirements. The services’ architecture is engineered individually to the exact business need. It is tailored to the challenges of the target markets (international and/or local), with the responsibility to achieve absolute focused performance.
Why is the Offering unique?
With our 20 years of expertise in the BPO industry and numerous successful projects, we offer extensive know-how and services, based on best practices. Native speakers deliver our services in 28 languages thus giving our clients a unique advantage to execute successful projects on a global scale. We focus on delivering added value to our clients and helping them to embrace new business opportunities by offering a deep understanding of their target market and specific business needs and goals.
- 20+ years of experience
- 28+ languages coverage (native speakers)
- 400+ specialists in 8+ locations worldwide
- Innovative methodology approach - combining quality/ reliability/ trust and deliver measurable results
- Personalized services to clients’ business requirements in individual and cost-sensitive full-service offering
- Guarantee efficiency by providing strategic workbench services and innovative business process support
Build revenue-relevant sales pipeline
The modern approach to building a valid and predictable revenue-relevant sales pipeline. Our individual approach for each customer and the process integration and management are contributing for reduced time to market, generated valid sales potential in accordance with 20% B.A.N.T. criteria. In this offering component, we provide key services as Profiling, Lead Generation, Digital Demand Generation and Target Audience Research.
- Create awareness
- Acquisition and classification
- Shortening the sales cycle
- Generate valid sales potential
Sales-accepted Pipeline Values
From start to finish - development of sales pipeline and convert it into revenue figures. It includes mapping the entire sales value chain: from the opportunities that have been created by our team, through the development of sales-accepted pipeline values, up to the generation of revenue. Inside Account Management, Cloud Sales, Channel Management, and Sales Academy are the main services that are part of this offering component.
- Creation and development of sales pipelines
- Plannable sales volume
- Optimization or supporting the sales organization
Retention, Profitability, Satisfaction
Single Point of Contact for technical requests - Increasing operational capabilities while simplifying process flows; higher ROI and better customer satisfaction. The major area of experience: Increase straight-through processing (STP) to deliver services faster, Service Desk Establishment - service operations, smart service foundation, service request management, SLAs and KPIs, service supply chain, service intelligence/analytics. Improved Customer Service, productivity, quality and reliability with less resource consumption.
- Customer retention
- Increases profitability
- Confidence and satisfaction
Back Office Services
Improve the quality, efficiency, and cost structure
Customized back office services using latest technologies with best-of-breed software to improve the quality, efficiency and cost structure of the financial operations, effectively manage all daily financial needs. Provide enhanced insights into financial procedures and greater scalability at a lower cost. Account Payable Services, Account Receivable Services, Debt Collection, Payroll Services, Recruitment Process Outsourcing Services are the main components of the Back Office Services.
- Increase efficiency and speed to market
- Focus on strategic goals
- Visibility, poised for growth
The importance of having reliable data
It is vital for any organization. It empowers the organization by establishing controls, developing a healthy database, segment the prospects and set a clear and homogeneous process. The wide range of data management services is tailored to the business and industry need. These services are Data Validation, Content Management, and Data Analytics services.
- Minimizes the potential for errors
- Successful Data management process
- Efficient use of data resources and ROI optimization