February, 2020 - BULPROS joined the Annual FinTech & InsureTech Summit, which took place in Sofia. At the event, Radoy Stoyanov, Business Development Manager for Digital Solutions at BULPROS, shared his insights on the FinTech market as one of the speakers in the discussion panel. The company demonstrated how banks and FinTech companies can put the customer in the focus and create smooth and personalized digital CX using AI-driven Smart Interactions.
Sofia is one of the top 3 destinations in CEE for FinTech startups in the region. The Annual FinTech & InsureTech Summit serves as a platform that brings together industry leaders, visionaries and innovators to discuss the digital transformation of the rapidly evolving financial ecosystem and services. It provides thorough knowledge and in-depth analysis, offers quality time networking and fosters business partnerships. Among the hottest topics of this year’s event were next generation payment solutions AI and data analytics, regulations and compliance, R&D and technology innovations.
Radoy Stoyanov joined the FinTech discussion as a panelist and put the focus on the importance of Customer Experience in the financial services and the necessity to improve and personalize it with the help of AI. “Simplicity is the key to Customer Experience and offering the customer something relevant rather than complicated is critical for gaining their attention and commitment.” shared Radoy with the audience. This would provide the right value to the customer and the business as well. “We can use AI to gain deep insight about the customer and allow personalization even when there is no human touch. Over the next years, we expect a lot more people to start using open banking. There’s a huge potential for financial advisors based on AI.” He also addressed the importance of a strong purpose that is understood and embraced by employees as a foundation of the company culture.
In the last years BULPROS has steadily expanded its FinTech industry expertise and enhanced its portfolio of solutions. The company is carrying out successful project supporting banks, insurers, FinTech companies and other financial service providers in their digital transformation journey, providing tailored innovative solutions such as Digital CX for Banking, Smart Interactions for Personalized CX, FinTech solutions and more.
BULPROS is a global digital transformation company, one of the fastest growing technology organizations, recognized by the prestigious rankings of Deloitte "Technology Fast 50 in CE" and "Technology Fast 500 in Europe, Middle East, and Africa", Inc. 5000 Europe, Financial Times 1000 Europe, and McKinsey’s report “The rise of Digital Challengers”, etc.
Its offerings include Digital Solutions, Cyber Security, Cloud and Support Services, Technology Services and Sales Services, with focus on Financial Services and Insurance, Professional Services, Telecommunications, Manufacturing, Healthcare and Retail.
BULPROS operates on a global scale and has more than 1300 employees, working across 20 offices, located in Europe and North America.
BULPROS has established successful customer and partner relations with Fortune 500 IT companies such as Cisco, Microsoft, IBM, Unisys, VMware, Siemens, T-Systems, SAP, Salesforce etc. BULPROS is a co-founder of the Association for Innovation, Business Excellence, Services and Technology, and a member of the American Chamber of Commerce and the German Outsourcing Association.