BULPROS joined the online Digital Finance Forum organized by Capital magazine on October 6th. Radoy Stoyanov, Business Development Manager Digital Solutions at BULPROS, was one of the speakers in the discussion on the topic “The customers at the heart of the financial organizations”.

The annual forum enjoys a long history and entered its 22nd year to bring together representatives from all levels of financial and technology organizations. Companies from the banking and non-banking sectors had the opportunity to talk about the latest developments and challenges in the industry and the role of technology in reshaping finance. This year, the forum was organized around two main topics: “The crisis as a catalyst for digitalization of the financial sector” and “The customers at the heart of the financial organizations”. Special attention was paid to the key words open banking, payments, financial crime and insurance, and the talks will feature examples of new and improved financial services and solutions.

During the discussion round of the second topic, Radoy spoke about the opportunities of AI-driven finance for true digital customer centricity. Radoy has а solid expertise in financial technology in the course of his professional career of more than 10 years in banking as a C-level executive in charge of IT, Operations, Marketing and Innovations, and another 10 years as a software engineer and consultant. In the past years, BULPROS has been working on innovative automation technologies based on artificial intelligence (AI), which deliver premium customer experience (CX) through personalization.

The rapid development of fintech companies, which place the customer at the center of their operations, puts banks in a catch-up race in terms of service levels. To remain competitive, banks must be able to better understand the financial lives of their customers and dramatically improve the digital banking experience they deliver.

“Providing customer-centric service starts with understand each customer’s individual needs,” Radoy said. “Private bankers can dedicate enough time for each of their customers due to the small size of their portfolios. However, in retail banking where hundreds of thousands or millions of customers are serviced, the only way to make sense in real time of the vast amounts of data generated from digital interactions is by leveraging AI. Today, AI has reached maturity and it’s being implemented across the globe to improve customer experience. Instead of replacing human bankers, AI empowers them to focus on what truly matters – caring for the needs of their customers.”

The latest product that BULPROS has launched to address these challenges and enable AI in banking is Digital Banker. It empowers retail banks to offer their customers personalized service similar to what is currently only available to private banking customers. This enables a customer-centric approach and engages the customers proactively by presenting them with insights at the right moment, while also facilitating self-service operations and communication with banking experts over video.

About BULPROS

BULPROS is a global digital transformation company, one of the fastest growing technology organizations, recognized by the prestigious rankings of Deloitte "Technology Fast 50 in CE" and "Technology Fast 500 in Europe, Middle East, and Africa", Inc. 5000 Europe, Financial Times 1000 Europe, and McKinsey’s report “The rise of Digital Challengers”, etc.

Its offerings include Digital Solutions, Cyber Security, Cloud and Support Services, and Technology Services, with focus on Financial Services and Insurance, Professional Services, Telecommunications, Manufacturing, Healthcare and Retail.

BULPROS operates on a global scale and has over 1000 employees, working across 20 offices, located in Europe and North America.

BULPROS has established successful customer and partner relations with Fortune 500 IT companies such as Cisco, Microsoft, IBM, Unisys, VMware, Siemens, T-Systems, SAP, Salesforce etc. BULPROS is a co-founder of the Association for Innovation, Business Excellence, Services and Technology, the CE Business Council Growing Europe, and a member of the American Chamber of Commerce and the German Outsourcing Association.