Sofia, October – Ivaylo Slavov, CEO of BULPROS joined the 8th annual Logistics Business Conference organized by LOGISTIKA magazine to talk about the possibilities that technology based on AI (Artificial Intelligence) can offer for tackling the problem of the "last mile" in logistics. This year’s conference was dedicated to the topic “Logistics and the Supply Chains after COVID-19”.
The Logistics Business Conference is recognized as a place for networking, exchanging expertise, sharing best practices, successful transport and logistics solutions. The pandemic situation had a heavy impact on the transport sector, forcing managers to adapt quickly and remodel their operations to stay in business. The rapid digitalization of the supply chain and the use of different devices became critical to ensure proper functioning. These accelerated changes affect the logistics sector in the long term, and now the question arises what is the shortest path to transforming the industry with the help of technology.
As an innovative company, BULPROS not only supports organizations on their digital journey, but also places great emphasis on providing the highest possible value to its customers by taking into account industry specifics and individual needs. In recent years, we have not only built up in-depth industry expertise, but also focused our efforts on business and process automation that brings operational efficiency and premium experience to both customers and employees. AI-driven technology has become an indispensable part of automation, helping to generate and process large information flows, understand customer needs and provide personalized service.
In logistics, the term “last mile” refers to the final step in the delivery process, from a transportation hub to the end customer. This last step is considered costly and inefficient and counts as one of the challenges of the sector. During the conference, Ivaylo Slavov noted, that when it comes to the digitization of the last mile with the help of AI, it is no longer about reaching a location, but about reaching people.
The last mile in delivery is one of the few points of contact that a brand has with its customers. The impression created at this point reinforces or destroys the company's image in the eyes of customers. Customer experience is a key aspect of every business and is already heavily dependent on digital channels. Keeping up with the ever-increasing demands of the customers for instant information and accurate services has to be a priority for every company which wants to remain competitive.
“AI can play a huge role in the last mile as a key component providing a unique customer experience, giving the customer instant information about shipments as well as the ability to manage them 24x7x365.” explained Ivaylo.
Instant visibility, predictability and assuring smooth delivery are key drivers in the last-mile delivery. Conversational AI, a great automation technology, becomes a widely adopted capability available to consumers at workplaces, on the go and even at home. When adequately used, it enables the automation of delivering information-rich responses across different channels and ultimately builds customer trust and loyalty.
Ivaylo also commented that the technology has been around for many years, but until recently the main problem was understanding how it could be used rationally in digitization processes. Today it has become really accessible and useful thanks to the tools for its effective integration into business processes.
BULPROS can help you deliver not just a package, but a true CX experience!
Based on our industry-specific expertise, we develop the right solutions for the challenges you face.
Use Case: Delivery company
- Problem: The XMAS Challenge
Shoppers want assurances that their deliveries will arrive in the most convenient way for them. 70% of the cases involve these two customer interactions: order a shipment and query shipment status.
- Solution: AI-powered Virtual Agents for Superb CX
AI-powered Virtual Agents can help you handle those interactions quickly and efficiently. Leveraging the latest technology tools to build and integrate Machine Learning (ML) models and use Natural Language Understanding (NLU) makes it possible to deliver human-like conversational experience to your customers.
Benefits for your company:
- Immediate response 24x7x365
- Automate the delivery of information rich responses
- Cross-channel covering phone, messaging, web & mobile voice/phone
- Never miss a customer interaction even during higher loads
- Build customer trust and loyalty
Baseline Smart Assistant implementation can be done in less than 30 days, covering channels like Telephony/SIP, Web, Mobile and Messenger.
Check out our AI Smart Assistants offering.
BULPROS is a global digital transformation company, one of the fastest growing technology organizations, recognized by the prestigious rankings of Deloitte "Technology Fast 50 in CE" and "Technology Fast 500 in Europe, Middle East, and Africa", Inc. 5000 Europe, Financial Times 1000 Europe, and McKinsey’s report “The rise of Digital Challengers”, etc.
Its offerings include Digital Solutions, Cyber Security, Cloud and Support Services, and Technology Services, with focus on Financial Services and Insurance, Professional Services, Telecommunications, Manufacturing, Healthcare and Retail.
BULPROS operates on a global scale and has over 1000 employees, working across 20 offices, located in Europe and North America.
BULPROS has established successful customer and partner relations with Fortune 500 IT companies such as Cisco, Microsoft, IBM, Unisys, VMware, Siemens, T-Systems, SAP, Salesforce etc. BULPROS is a co-founder of the Association for Innovation, Business Excellence, Services and Technology, the CE Business Council Growing Europe, and a member of the American Chamber of Commerce and the German Outsourcing Association.